E Governance

The “e” in e-Governance stands for ‘electronic’. Thus, e-Governance is basically associated with carrying out the functions and achieving the results of governance through the utilization of ICT (Information and Communications Technology), So it is the application of information and communication technology (ICT) for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems and services … Read more

Quality of service delivery

Quality of service delivery After over a decade of rapid economic growth in India, the biggest challenge facing policymakers at both central and state levels is to ensure ‘inclusive’ growth so that the gains from increased national income are shared by all sections of society. In particular, it is imperative that a high quality of … Read more

Digital divide & its prevention

Digital divide & its prevention Digital technologies have spread rapidly in much of the world. Digital dividends—the broader development benefits from using these technologies have lagged behind. In many instances digital technologies have boosted growth, expanded opportunities, and improved service delivery. Yet their aggregate impact has fallen short and is unevenly distributed. For digital technologies … Read more

Strengthening of ethical and moral values in governance

Strengthening of ethical and moral values in governance The notion of “Good Governance” has become the buzzword these days in wake of globalization. Good governance is commonly described as a style of governance that is efficient, effective, responsive, corruption free and citizen friendly for ensuring people’s trust in government and promoting social harmony, political stability … Read more

Citizen charter

Citizen charter The Citizens’ Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. A Citizens’ Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first being the … Read more

PAPER – V General Studies 4: Ethics,Integrity & Aptitude

  Section-I: Ethics  Essence, determinants and consequences of ethics in human action, dimensions of ethics, ethics in private and public relationships.  Ethics in public administration, status and problems, ethical dilemmas in government and private institutions, laws, rules, regulations and conscience as source of ethical guidance;  Accountability and ethical governance, strengthening of ethical … Read more

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