Points to Remember: Definition of Emotional Intelligence (EQ) Components of EQ Utilities of EQ in administration and governance Applications of EQ in specific administrative contexts Introduction: Emotional intelligence (EQ) refers to the ability to understand and manage one’s own emotions, and recognize and influence the emotions of others. It’s distinct from IQ, focusing on interpersonal … Read more

Points to Remember: Administrative problems stem from inefficiency, corruption, lack of transparency, and poor citizen engagement. Solutions involve improved governance, technology, and citizen participation. Introduction: Effective administration is crucial for a functioning society. However, citizens worldwide face numerous administrative hurdles, ranging from bureaucratic delays to corruption and lack of access to services. The UN’s Sustainable … Read more

Points to Remember: Persuasion, attitude change, message framing, cognitive dissonance. Introduction: Persuasion is the process of influencing attitudes and behaviors. Attitude change, a key outcome of persuasion, involves altering pre-existing beliefs, Subscribe on YouTube feelings, and intentions. Effective persuasion relies on crafting compelling messages. Body: Message Framing: Framing a message positively or negatively significantly impacts … Read more

Points to Remember: Social influence is the process by which individuals’ attitudes, beliefs, and behaviors are affected by others. It operates through various mechanisms, including conformity, compliance, and obedience. Understanding social influence is crucial for navigating social situations and promoting positive social change. Introduction: Social influence, a core concept in social psychology, describes how individuals’ … Read more

Points to Remember: Political attitudes are shaped by individual experiences, social groups, and political events. Factors influencing them include family, education, media, and socioeconomic status. Introduction: Political attitudes represent an individual’s beliefs and feelings towards political issues, leaders, and systems. These attitudes significantly influence voting behavior and political participation. They are not static; they evolve … Read more

Points to Remember: Attitudes are learned predispositions to respond consistently favorably or unfavorably to an object, person, or event. Attitudes have a structure encompassing cognitive, affective, and behavioral components. Several models exist to explain attitude structure, including the tri-component model and the expectancy-value model. Introduction: Attitudes are enduring evaluations of people, objects, or ideas. They … Read more

Points to Remember: Dedication, Objectivity, Public Administration, Ethical Conduct, Impartiality, Neutrality, Public Interest. Introduction: Public administration relies heavily on the twin pillars of dedication and objectivity. Dedication implies a commitment to serving the public good, while objectivity demands impartiality and neutrality in decision-making, free from personal biases or external pressures. A lack Subscribe on YouTube … Read more

Points to Remember: Ethical considerations, legal framework, humanitarian crisis, bureaucratic constraints, practical solutions. Introduction: This scenario presents a classic ethical dilemma faced by public officials during humanitarian crises. A natural disaster has left many without life support, and the government has announced benefits for the affected. The conflict arises when an officer tasked with authenticating … Read more

Points to Remember: Tolerance, impartiality, and objectivity are crucial for peaceful interfaith relations and understanding diverse religious perspectives. Their absence can lead to conflict and discrimination. Introduction: Religious tolerance, impartiality, and objectivity are essential values in a diverse world. Tolerance refers to respecting others’ beliefs even if they differ from one’s own. Impartiality means treating … Read more

Points to Remember: Impartiality focuses on individual actions, while non-partisanship concerns organizational neutrality. Both are crucial for public trust. Introduction: Impartiality and non-partisanship are vital principles in public administration, ensuring fairness Join Our Telegram Channel and equitable service delivery. Impartiality refers to an individual’s unbiased approach in decision-making, while non-partisanship denotes an organization’s neutrality towards … Read more