19. Explain the essentials of information sharing and citizen charter in public service. [12 Marks]

Points to Remember: Essentials of Information Sharing in Public Service Key Components of a Citizen Charter Relationship between Information Sharing and Citizen Charters Benefits and Challenges of Implementation Introduction: Effective public service hinges on transparency and accountability. Information sharing and citizen charters are crucial tools to achieve these goals. Information sharing empowers citizens by providing … Read more

20. In public administration, tolerance and compassion towards the weaker section help for better governance. Evaluate with suitable examples. [12 Marks]

Points to Remember: Tolerance and compassion are crucial for effective public administration. Improved governance outcomes result from inclusive policies. Examples from various contexts illustrate the impact of tolerance and compassion. Challenges in implementing compassionate governance need to be addressed. Introduction: Effective public administration hinges on the principles of good governance, which include accountability, transparency, participation, … Read more

17. Write a note on reformers and administrators who are role models for inculcating values. [12 Marks]

Points to Remember: Key reformers and administrators who championed ethical conduct and good governance. Their contributions to value inculcation through policies, actions, and leadership. Lessons learned from their successes and failures. Applicability of their approaches in contemporary contexts. Introduction: The success of any nation hinges not just on economic growth but also on the ethical … Read more

18. Aptitude and fundamental rules are essential concepts of civil service. Critically evaluate. [12 Marks]

Points to Remember: Aptitude: Natural talent or ability. Fundamental Rules: Basic principles governing conduct and behavior. Civil Service: Public administration; government employees. Critical Evaluation: Requires both positive and negative analysis. Introduction: The civil service forms the backbone of any effective government, responsible for implementing policies and delivering public services. The efficiency and integrity of this … Read more

15. Explain the importance of accountability and ethical governance in public administration. [12 Marks]

Points to Remember: Accountability: Mechanisms ensuring public officials answer for their actions. Ethical Governance: Adherence to moral principles in public service. Transparency: Openness and accessibility of information. Rule of Law: Supremacy of law and equal application. Public Trust: Confidence in government’s integrity. Effectiveness and Efficiency: Optimal use of resources and achieving goals. Introduction: Accountability and … Read more

16. Describe codes of conduct and the quality of service delivery in governance. [12 Marks]

Points to Remember: Codes of conduct define ethical standards for public officials. Quality of service delivery is measured by effectiveness, efficiency, and citizen satisfaction. A strong correlation exists between robust codes of conduct and improved service delivery. Weak enforcement of codes of conduct undermines service quality. Citizen engagement and feedback mechanisms are crucial for improving … Read more

13. Evaluate laws, rules, and regulations as sources of ethical guidance. [12 Marks]

Points to Remember: Laws, rules, and regulations reflect societal values and ethical norms. They provide a minimum standard of ethical conduct. They are not exhaustive and may not cover all ethical dilemmas. Enforcement and interpretation are crucial for their effectiveness. They can conflict with individual conscience or professional ethics. Introduction: Laws, rules, and regulations are … Read more

14. Explain the determinants and consequences of ethics in human action with suitable examples. [12 Marks]

Points to Remember: Determinants of ethics: Individual factors (personality, values, beliefs), social factors (culture, religion, laws), situational factors (context, pressure). Consequences of ethical actions: Positive reputation, trust, strong relationships, societal well-being. Consequences of unethical actions: Damage to reputation, legal penalties, loss of trust, societal harm. Examples illustrating both ethical and unethical actions across various contexts. … Read more

10. Delineate the role of integrity and impartiality in public administration. [12 Marks]

Points to Remember: Integrity: Honesty, strong moral principles, and adherence to ethical conduct. Impartiality: Treating all individuals and groups fairly and without bias. Public Administration: The implementation of government policies and programs. Accountability: Being answerable for one’s actions and decisions. Transparency: Openness and accessibility of information. Rule of Law: Supremacy of law and equal application … Read more

11. Explain the effect of values and their relation with thoughts and behavior of the Administrator. [12 Marks]

Points to Remember: Values influence administrative decision-making. Personal values impact professional conduct. Ethical dilemmas arise from value conflicts. Institutional values shape organizational culture. Transparency and accountability are crucial. Introduction: The effectiveness and integrity of an administrator are significantly shaped by their values. Values, defined as deeply held beliefs about what is good, right, and desirable, … Read more

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