16. What is emotional intelligence? Explain the utilities and applications of emotional intelligence in administration and governance. (Not more than 300 words)

Points to Remember:

Definition of Emotional Intelligence (EQ)
Components of EQ
Utilities of EQ in administration and governance
Applications of EQ in specific administrative contexts

Introduction:

Emotional intelligence (EQ) refers to the ability to understand and manage one’s own emotions, and recognize and influence the emotions of others. It’s distinct from IQ, focusing on interpersonal and intrapersonal skills. Daniel Goleman’s work popularized EQ, highlighting its importance in personal and professional success. While not directly measurable like IQ, its impact is increasingly recognized across various fields, including administration and governance.

Body:

Components of EQ: EQ encompasses self-awareness (understanding one’s emotions), self-regulation (managing emotions), motivation (drive and optimism), empathy (understanding others’ emotions), and social skills (building relationships).

Utilities in Administration and Governance: High EQ contributes to effective leadership, improved team dynamics, and better decision-making. Empathetic leaders foster trust and collaboration, crucial for effective policy implementation. Self-regulation helps administrators handle stress and conflict constructively. Strong social skills facilitate negotiation and consensus-building, essential in navigating complex political landscapes.

Applications: EQ is vital in crisis management, where calm leadership and empathy are crucial. In public service delivery, understanding citizens’ emotions improves service quality and responsiveness. During policy formulation, EQ helps administrators consider the

Join Our Telegram Channel

emotional impact of policies on various stakeholders. Effective conflict resolution within government agencies relies heavily on emotional intelligence.

Conclusion:

Emotional intelligence is a crucial skill for effective administration and governance. By fostering self-awareness, empathy, and social skills among public officials, governments can improve service delivery, build stronger relationships with citizens, and create more effective and responsive institutions. Investing in EQ training for public servants is a worthwhile endeavor to promote good governance and enhance public trust, ultimately leading to a more just and equitable society.

KPSC Notes brings Prelims and Mains programs for KPSC Prelims and KPSC Mains Exam preparation. Various Programs initiated by KPSC Notes are as follows:-

For any doubt, Just leave us a Chat or Fill us a querry––