charter

Citizen charter

Citizen charter The Citizens’ Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. A Citizens’ Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first being the … Read more

Quality of service delivery

Quality of service delivery After over a decade of rapid economic growth in India, the biggest challenge facing policymakers at both central and state levels is to ensure ‘inclusive’ growth so that the gains from increased national income are shared by all sections of society. In particular, it is imperative that a high quality of … Read more

PAPER – V General Studies 4: Ethics,Integrity & Aptitude

  Section-I: Ethics  Essence, determinants and consequences of ethics in human action, dimensions of ethics, ethics in private and public relationships.  Ethics in public administration, status and problems, ethical dilemmas in government and private institutions, laws, rules, regulations and conscience as source of ethical guidance;  Accountability and ethical governance, strengthening of ethical … Read more

Strengthening of ethical and moral values in governance

Strengthening of ethical and moral values in governance The notion of “Good Governance” has become the buzzword these days in wake of globalization. Good governance is commonly described as a style of governance that is efficient, effective, responsive, corruption free and citizen friendly for ensuring people’s trust in government and promoting social harmony, political stability … Read more

Accountability and ethical governance

Accountability and ethical governance Accountability means being answerable for the performance of tasks assigned to a person; if task assigned is selection of beneficiaries for a scheme, then accountability will imply whether the selection has been carried out by applying the criteria, and following the procedures laid down, in the timely manner within the budgets … Read more

Work culture

Work culture An organization is formed to achieve certain goals and objectives by bringing individuals together on a common platform and motivating them to deliver their level best. It is essential for the employees to enjoy at the workplace for them to develop a sense of loyalty towards it. Work culture plays an important role … Read more